Quality and Portfolio Management

MANUS 360 maintains and is committed to our Quality Management System (QMS), which is based on ISO 9001:2015. Our QMS is part of our commitment to our customers and our vision. 

We identify, implement, and sustain a quality management approach to our business. In alignment with our risk-centric management principles, we focus on value creation and protection. This includes loss avoidance measures, for tangible products, and non-tangible services that we consume and deliver. 

Customer focus: The primary focus of quality management is to meet our customer requirements and to strive to exceed customer expectations using balanced and measurable business criteria, and understanding who are customers are. 

Leadership: Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving our objectives. 

Engagement of people: Competent, empowered, and engaged people at all levels throughout the organization are essential to enhance our capability to create and deliver value. 

Process approach: Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system. 

Improvement: We shall have an ongoing focus on improvement, which can be measured as increased value, reduced costs, and better outcomes. 

Evidence-based decision making: Decisions based on the analysis and evaluation of data and information are more likely to produce desired results, using the best available information. 

Relationship management: To achieve, grow, and sustain our success, we must effectively manage our relationships with customers, partners, providers, and authorities. 

Our QMS is re-enforced by our Portfolio Management processes. Our organization has an ever changing collection of programs and projects, addressing both customer and business needs. The ability to resource, manage and retain knowledge, and create and protect value is central to the purposes of our portfolio management so that we can address the needs and expectations of our interested parties (stakeholders) who often are competing for prioritization and access to necessary resources and commitment. The principles below enable a pragmatic, balanced approach to address competing interests. 

Strategic alignment: Portfolio management ensures that all programs and projects within the portfolio are aligned with our strategic objectives and our ability to achieve key results. 

Prioritization, trade-offs, and selection: How we prioritize programs and projects shall be based on their potential value, risk, and alignment with strategic objectives. This involves evaluating each program and project based on criteria, such as return on investment (ROI), strategic impact, and risk profile. 

Resource allocation: Resources, both human and financial, shall be allocated across the portfolio to ensure the necessary resources to achieve success. 

Monitoring and control: The portfolio shall be regularly monitored to maintain awareness of costs, progress and performance against measurable criteria. This includes tracking of key performance indicators, key risk indicators, and addressing issues or challenges that may arise in a timely manner. 

Transparency, accuracy, and accountability: Portfolio management requires honest transparency and accuracy, along with accountability to achieve intended outcomes. Communications with interested parties is central to maintaining confidence, and making informed decisions. 

Continuous improvement: Portfolio management is an ongoing process that requires continuous improvement and adaptation to changing circumstances. This includes regularly reviewing the portfolio, identifying areas for improvement, and implementing new strategies and tools.